By using the Museum3D Atelier website and placing orders, you agree to the following terms and conditions. These terms govern your access to our site, the use of our services, and your relationship with Museum3D Atelier as a customer. We encourage you to review these terms carefully, as they contain important information about your rights and obligations.

1. Use of Website
By accessing and using our website, you agree to:

Use the site solely for lawful purposes and in a manner that does not infringe the rights of others, disrupt services, or harm the website or its users.
Refrain from any activities that could compromise the website’s security, such as attempting unauthorized access, hacking, or introducing harmful material like viruses.
Not use the site for any fraudulent or illegal activities, including misrepresentation or false claims.
Museum3D Atelier reserves the right to terminate access to the website for users who violate these terms or engage in prohibited activities.

2. Orders and Payment
Placing Orders:
Bulk orders for museum collections can be placed directly through our website. You will need to select the quantity of products, review the details, and submit your order through the checkout process.

Payment Options:
Currently, we accept payment through direct bank transfers after issuing an invoice. Once the payment is confirmed, we will proceed with processing your order. You will receive an email confirmation with your order details, including estimated shipping times and tracking information.

Order Processing:
Orders will only be processed once payment has been received. Any delay in payment may affect the delivery timeline. For larger, custom, or high-volume orders, please contact our customer support team for further assistance or special requests.

3. Shipping and Delivery
Domestic and International Shipping:
Museum3D Atelier offers both domestic and international shipping for all orders. Shipping rates and times will vary depending on your location. During checkout, you will be provided with shipping options and estimated delivery times based on your chosen shipping method.

Tracking and Monitoring:
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. We aim to ensure timely deliveries, but please note that shipping times may be affected by factors outside of our control.

Customs and Delays:
For international orders, please be aware that customs clearance procedures can sometimes cause delays. Museum3D Atelier is not responsible for any delays caused by customs, import regulations, or external shipping providers.

4. Refunds and Returns
Return Policy:
We stand behind the quality of our products and offer a return policy for items that are defective or do not meet expectations. You have 30 days from the date of delivery to contact our customer support team and initiate a return or exchange. Products must be returned in their original condition and packaging.

Non-Refundable Items:
Please note that customized or personalized orders are non-refundable unless a manufacturing error has occurred. For such cases, we will work with you to resolve the issue, either by offering a replacement or a refund.

How to Initiate a Return:
To start a return or exchange, contact our customer support team with your order number and reason for return. Once your request is approved, you will receive instructions on how to return the product. Refunds will be processed to the original payment method within a reasonable timeframe upon receiving the returned items.

5. Intellectual Property
All content on the Museum3D Atelier website, including but not limited to product designs, images, logos, text, and trademarks, is protected by intellectual property laws, including copyright and trademark laws. The content is the exclusive property of Museum3D Atelier and its licensors.

Restrictions on Use:
You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written permission. Unauthorized use of any intellectual property may result in legal action.

Permitted Use:
You are allowed to browse the website, download product catalogs, and place orders for personal or institutional use. However, using our content for commercial purposes or in a way that harms Museum3D Atelier is strictly prohibited.

6. Limitation of Liability
Museum3D Atelier is dedicated to providing high-quality products and services. However, we are not liable for:

Any indirect, incidental, or consequential damages that may arise from the use or inability to use our products or services.
Loss of business, revenue, or data, even if such damages were foreseeable.
Any damages resulting from circumstances beyond our control, such as shipping delays, customs issues, or external vendor failures.
Maximum Liability:
Our maximum liability to you, whether in contract, tort (including negligence), or otherwise, is limited to the amount you have paid for the products.

7. Changes to Terms
Museum3D Atelier reserves the right to modify these terms of service at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically. Continued use of the website after any updates to the terms constitutes acceptance of those changes.

If you do not agree to the updated terms, you should discontinue using the website and our services.

For any questions or concerns regarding these terms, or if you need clarification, please contact our customer support team via email or the contact form available on our website.